The third edition of this popular, practical and authoritative book has been revised and updated, with two new chapters. It is aimed at coaches, mentors and clients and features:

* Nine key principles of effective coaching and mentoring, showing how to apply them

* Discussion of differences between coaching and mentoring across different contexts and sectors

* Ideas about how to be an effective coach or mentor and how to be an effective client

* Self-development checklists and prompts, and a wealth of interactive case material

* New chapter on useful approaches and models

* The Skilled Helper model and how to apply it to coaching and mentoring

* A range of tried and tested tools and techniques

* Ethical issues, reflective practice and supervision

* New chapter in which coaches and mentors share experiences from Business, Health, Education & the Public Sector

"So many people think that mentoring is simple - you just pass on what you know from the pinnacle of your wisdom and experience. In fact when well done it is the art that conceals art. Similarly there is an art in making what is not simple sound accessible and do-able, which is exactly what this book does. It breaks the news very gently and very clearly that successful mentoring and coaching is nothing like as easy as it looks, either to be a good mentor or to be a good mentee. Throughout the book the message is clear: being a coach or mentor is very different from the expert helper role familiar to most managers - a lot more difficult and a lot more effective and here is how to do it."
Jenny Rogers, Executive Coach and author of Coaching Skills: The Definitive Guide to Being a Coach, Fourth Edition (Open University Press, 2016), UK

"The third edition of Coaching & Mentoring at Work has been revised and updated.