Once upon a Christmas in a quaint and cozy town by the sea, bookstore owners Lou Prescott and Velma Crawford find themselves knee deep in shiny ornaments, strings of garland, and tangled bundles of Christmas tree lights. When full time employee Eden Halliwell introduces them to a teenager with a secret looking for a part time job, the newest merchants in Holiday Bay decide to hire her, which ultimately sets off a chain of events that will change everything.