ABOUT THE AUTHOR SANDRA M. REED, SPHR and SHRM-SCP, is a leading expert in the certification of Human Resource Professionals. She is the author of HRCI's Official Guide to the Human Resource Body of Knowledge, and case studies, and learning modules for the Society for Human Resource Management. Reed holds her undergraduate degree in Industrial-Organizational psychology, and her graduate degree in Organizational Leadership. She is a Master Practitioner of the Myers-Briggs Type Indicator personality assessment (MBTI), and the owner of a business consulting group that specializes in strategy, organizational effectiveness/design and leadership development for small businesses. Find her at www.sandrareed.co/.