GEORGE KOHLRIESER is an organizational and clinical psychologist. He is Professor of Leadership and Organizational Behavior and the creator and director of the flagship High Performance Leadership Program at one of the world's leading business schools, IMD (International Institute for Management Development), located in Switzerland. Incorporating the lessons he learned as a psychologist and hostage negotiator, George has worked with global companies and their leaders in over 100 countries. Additionally, he has worked with the police, the military and humanitarian organizations in such hot spots as Israel, the Palestinian territories and Croatia as well as with other police departments and police academies around the world. In the course of his work, George has been taken hostage four times-once in a hospital emergency room and three times in homes during domestic violence disputes. Each time, using Secure Base Leadership skills, he successfully negotiated his way out. His first book, Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance, was an international best seller which received the "Best Business Book Award 2007" from DCF (French Association of Business Leaders) and "Best Management Book 2008" in Germany from Managementbuch.de. George is an engaging teacher and a highly sought after motivational speaker for conferences and keynote addresses. He had his own acclaimed radio call-in talk show, "Matters of the Mind," for over a decade. George has been a guest on the BBC, CNN, ABC and CBS, and his work has been featured in The Wall Street Journal, The Economist and other leading newspapers and magazines. George has won numerous awards, including the prestigious BrandLaureate International Brand Personality Award. SUSAN GOLDSWORTHY is founder and CEO of Goldswolf & Associates, a company specializing in leadership development, executive coaching and change communications. She works with a number of international clients, is on the faculty at Webster University, Geneva and is an executive coach and consultant lecturer at IMD. A former Olympic finalist and European and Commonwealth bronze medallist, Susan combines experience from the fields of sports, business and neuroscience. She is passionate about helping people turn knowledge into behavior and creating the conditions for healthy high performance. Susan has more than 20 years of management experience in large multinational companies, working for Japanese (Hitac