Customer Value Starvation Can Kill: Prevention and Cure

Value is a most misunderstood and misused word. As it becomes fashionable to create value, more companies are rushing towards the creating value mantra. In so doing, they forget value starvation and value destruction. This book is about value starvation. It shows you how to recognise value starvation, how to avoid it and how to prevent it.

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Editie: Paperback

Nr. pagini: 218

Cod: BRT9781952538582

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Customer Value Starvation Can Kill: Prevention and Cure

De (autor): Gautam Mahajan

Customer Value Starvation Can Kill: Prevention and Cure

De (autor): Gautam Mahajan

Descrierea produsului

S-ar putea sa-ti placa si

From Impressed to Obsessed: 12 Principles for Turning Customers and Employees Into Lifelong Fans - Jon Picoult

The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty - Shaun Belding

Unlocking the Customer Value Chain

Winning on Purpose: The Unbeatable Strategy of Loving Customers - Fred Reichheld

Customer Portfolio Management: Creating Value with a Large Leaky Bucket of Customers - Fred Selnes

The 10-Second Customer Journey: The Cxo's Playbook for Growing and Retaining Customers in a Digital World - Todd Unger

Customers Win, Suppliers Win - Noel Capon

Raving Fans!

Outside in: The Power of Putting Customers at the Center of Your Business - Harley Manning

Raving Fans - Ken Blanchard

Creating Superfans: How to Turn Your Customers Into Lifelong Advocates - Brittany Hodak

The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs - Bill Price

Make Your Brand Matter: Experience-Driven Solutions to Capture Customers and Keep Them Loyal - Steven G. Soechtig

Customer Moat: How Loyalty Drives Profit - Eddie Sung

The Hospitality Mentality: Create Raving Fans Through Your Guest Experience - Josh Liebman

Never Drop the Ball Again: A little book on how the Ideal Client Experience will save your business. - H. B. Pasley

All Services, All the Time: How Business Services Serve Your Business - Doug Mcdavid

Supercharging the Customer Experience: How Organizational Alignment Drives Performance - Alan Williams

De acelasi autor

Creating Value for Leaders: Balancing the Interests of Customers, Employees, Investors, and the Marketplace - Gautam Mahajan

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