Cook, Sarah: - Sarah Cook is the Managing Director of The Stairway Consultancy Ltd. She has more than 20 years' consulting experience specialising in leadership and management development. Before this, Sarah worked for Unilever and as head of customer care for a retail marketing consultancy. Sarah has practical experience helping managers to manage remotely and create high-performing teams. She has also worked extensively with team members to help them effectively transition to new ways of working. Sarah is a business author and has written widely on leadership, management development, team building and coaching. She also speaks regularly at conferences and seminars on these topics. Sarah is a Fellow of the Chartered Institute of Personnel Development and is a Chartered Marketer. She has an MA from the University of Cambridge and an MBA from The Open University. She is also an accredited user of a wide range of psychometric and team diagnostic tools.