Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Michelli, Joseph: - Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal, and USA Today bestseller lists.

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Categoria: Motivational, Automobile Industry, Customer Relations
Autor: Joseph Michelli
Editura: Mcgraw-hill Companies
An aparitie: 2015

Editie: Hardcover

Nr. pagini: 304

Cod: BRT9780071806305

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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

De (autor): Joseph Michelli

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

De (autor): Joseph Michelli

Descrierea produsului

S-ar putea sa-ti placa si

The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work - Scott Mckain

Millionaire Service Advisor: A System for Collecting and Caring for Customers - Chris Collins

Customer Empathy: A radical intervention in customer experience management and design - Alex Allwood

Outside in: The Power of Putting Customers at the Center of Your Business - Harley Manning

The Welcomer Edge: Unlocking the Secrets to Repeat Business - Richard R. Shapiro

The Power of Customer Experience: 5 Elements To Make An Impact - Elizabeth Dixon

From Impressed to Obsessed: 12 Principles for Turning Customers and Employees Into Lifelong Fans - Jon Picoult

The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service - Donna Cutting

The Exceptional Experience: Creating a Business Your Customers Will Love - Taylor Welch

Velocity: From the Front Line to the Bottom Line - Dale Pollak

The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises - Jeff Toister

The New Customer Experience Management: Why and How the Companies of the Future Address Their Customers' Needs Proactively - Ivaylo Yorgov

Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal - Diana Kander

Never Drop the Ball Again: A little book on how the Ideal Client Experience will save your business. - H. B. Pasley

Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet: The Proven Path to Delighting Your Customers, - Ron Kaufman

Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results - Brad Cleveland

Do B2B Better: Drive Growth Through Game-Changing Customer Experience - Jim Tincher

The Hospitality Mentality: Create Raving Fans Through Your Guest Experience - Josh Liebman

De acelasi autor

New Gold Standard: 5 Leadership Principles for Creating a Le

Starbucks Experience: 5 Principles for Turning Ordinary Into

The Zappos Experience: 5 Principles to Inspire, Engage, and Wow - Joseph Michelli

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People - Joseph Michelli

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