Jalpa Patel (CCIE No. 42465) is a senior technical leader in the Customer Experience group at Cisco Systems. Her areas of interest include Cisco Unified Computing System and virtualization, hyperconverged infrastructure solutions, application-centric SDN for application agility and data center automation, and Nexus switches, which are the foundation for a next-generation unified fabric data center. She is currently focusing on building SaaS solutions for all data center technologies.

Jalpa has over 18 years of experience in networking and system management. She is leading innovation within Cisco to change support models. She has authored and published IEEE papers and regularly presents at industry conferences. Jalpa holds a M.S. degree in telecommunication networks from New York University and a B.S. degree in electronics and communications from a Gujarat university in India. She has also earned an advanced program management certificate from Stanford University. Manuel Velasco (CCIE No. 49401) is a customer support specialist in the Customer Experience group at Cisco Systems. In his previous role, he worked as a TAC engineer at Cisco, supporting multiple data center technologies, including Cisco Unified Computing System and virtualization, Cisco Application Centric Infrastructure (ACI), and Cisco HyperFlex. He has over 8 years of experience in data center technologies.Manuel holds a B.S. degree in computer engineering from CalPoly-San Luis Obispo. AvinashShukla (CCIE No. 28418) is a technical leader at Cisco Systems. He has 11 years of experience in Cisco CX roles, spanning professional and technical services, and holds a dual CCIE in Collaboration and Datacenter. His current focus areas include Cisco HyperFlex, Cisco UCS and virtualization, Cisco Intersight, data center automation, and Kubernetes. He enjoys customer interaction and thrives on solving new challenges to improve customer experience every day.Avinash holds a B.Tech. in electronics and communication from IIIT in Hyderabad, India. He has co-authored IEEE publications and presents regularly at Cisco Live. He has won numerous Cisco awards for innovation, technical excellence, and customer focus, and he has presented many training sessions to Cisco partners and customers. He has also authored several tech notes and guides on data center technology to simplify day-to-day operations for customers.